Shipping and Returns

Type	Cost	Delivery Time
UK Standard	£2.95 Free for orders over £75	3-5 working days Please Note during busy sale periods delivery can take up to 7 working days.
UK Special Delivery	£7.95 Free for orders over £100	Next working day for orders placed before 12 Noon Mon-Fri. 2 working days for orders placed after 12 Noon Mon-Fri. Requires a signature on delivery.
Europe	£7.95	7-10 working days
Rest of the World	£14.95	10-14 working days

Frequently Asked Questions

Can I return the item(s) I've bought?

Where should I send the items back to, and how?

I no longer have the despatch paperwork - what should I do?

When do I need to return them by? How quickly will I be refunded?

What happens if I request a replacement instead of a refund?

I've received some Lady J Lingerie items as a gift from someone else. Can I return them?

If the information below does not answer your query, then send an email to info@ladyjlingerie.co.uk

Can I return the item(s) I bought?

Absolutely. If you're in any way dissatisfied with the goods you have ordered we will offer a 100% no-quibble refund or exchange, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

Please note that Sale items are non-returnable and non-refundable. We will however exchange the item for a different size if in stock.

If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note explaining what you believe is the problem and we will issue a refund, or if you prefer, an alternative item.

Goods bought through one of our retailers can only be returned to those stores.

Where should I send the items back to, and how?

UK customers: Send your returns via Royal Mail recorded delivery or 1st class signed for post . Please note that we cannot refund any items that have not been signed for by the warehouse.

International customers: Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation so that we can complete your request in the event of items being lost in transit.

Lady J Lingerie Ltd

c/o 22 Post House Wynd

Darlington

Co. Durham

DL3 7LP

United Kingdom

I no longer have the despatch paperwork - what should I do?

Please enclose a note with the return, ensuring that the following information is included:

Name, address, contact telephone number or e-mail address, return reason and details of refund or replacement required.

If using the original packaging, please ensure that the original address label is covered up. Send goods to the address above.

When do I need to return them by?

Our normal returns period is 28 days from when you receive the goods, and any returned items must be received by us within this time.

However, in order to allow for unwanted or wrongly-sized gifts, the following exceptions apply:

- Christmas gifts ordered from October onwards may be returned up to the end of January

- Valentine's gifts ordered from January onwards may be returned up to the 15th March

(Please note that these dates are those by which any returns must be received back in our warehouse, so please allow up to 10 working days for your goods to reach us)

How quickly will I be refunded?

We aim to process all refunds within 5 working days of receipt. Please note however that it can also take up to 5 working days for the parcel to reach the warehouse, but if you haven't received your refund 2 weeks after returning your items, then please contact us by emailing customer services at info@ladyjlingerie.co.uk

What happens if I request a replacement instead of a refund?

If you have requested replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

If you have requested replacements of a higher value, we will contact you by email to request the extra amount.

Should you request replacements for returned items, you will not be charged again for delivery. Please note that gift bags, picking and postage charges will not be refunded in the case of a return.

I've received some Lady J Lingerie items as a gift from someone else. Can I return them?

Of course you can - please refer to the return guidelines above. Please be aware however that as part of the returns process the purchaser will automatically be notified by e-mail of any returns, refunds or replacements. Unfortunately, we cannot prevent this as it is an automated part of our returns system.

If you request replacement items of a higher value, we would need to obtain the purchaser's permission before making an additional charge to their card. Alternatively, any difference can be paid using your own card - should you wish to do this, please include clear payment instructions with the returned items, together with contact details in case of any query.

If you request a refund, please note that this can only be issued to the card which was used to pay for the goods.